Special Offers

Current Promotions* Free delivery over £100

DELIVERY

We offer free∗ delivery on all orders over £100. Orders under £100 will be subject to a small packing and carriage charge.

∗Shipping costs cover most of the UK - however for some products, parts of England, Scotland, Wales, Highlands and Islands may cost more. If in doubt please call or email before ordering and we will advise. If there is additional shipping we will contact you before taking your payment to confirm your acceptance. Additional charge including the following postcodes: PA, DD, PH, KW, KV, AB, IV, HS

Off-loading is the responsibilty of the customer, most of our items are heavy and off-loading should be made by fork lift or similar lifting equipment. If you are in doubt about off loading or access restrictions please call for advise and clarification.

  • All deliveries are subject to stock.
  • An additional charge will be levied if the items have to be redelivered.
  • All heavy side items are delivered by large lorry and are delivered kerbside.
  • All heavy side item deliveries must be accessible by a 10-26 tonne lorry.
  • We take no responsibility if your order does not arrive and tradesman have been booked. Please do not book the tradesman until your order has arrived.
  • Specific times can not be given.

Taken from our Terms and Conditions

6. DELIVERY

6.1 The period for delivery shall be the period within which the Goods are intended to be despatched from the Company's premises and shall be calculated from the date of the receipt by the Company of the Buyer's order or the date of receipt of all necessary information to enable the Company to manufacture or procure the manufacture of the Goods whichever shall be the later and the Buyer shall take delivery of the Goods within such period. If no period is stipulated by the Company, then delivery will be such time after receipt of instructions as the Company thinks reasonable.

6.2 All times or dates given for delivery of the Goods are given in good faith but without any responsibility on the part of the Company. Time of delivery shall not be of the essence of any Contract nor shall the Company be under any liability for any delay beyond the Company's control.

6.3 No liability for non-delivery, loss or damage to the Goods occurring post delivery or for any claim that the Goods are not in accordance with the Contract will attach to the Company, unless claims to that effect are notified in writing by the Buyer to the Company (and in the case of claims for non-delivery, loss or damage with a copy to the carrier if the Company's own vehicles have not been used to deliver the Goods):

6.3.1 within 7 days of delivery in the case of partial loss or damage of Goods in transit or delivery;

6.3.2 within 28 days of delivery of the Goods in the case of defective Goods; or

6.3.3 within 7 days of delivery for any other-non-compliance with the Contract.

6.4 If the Buyer fails to give notice in accordance with Clause

6.5 All requests for proof of delivery must be made within a period of 21 days following the date of the invoice.

6.6 The Buyer agrees that in the event of a valid claim for non-delivery, loss or damage to the Goods and/or non-compliance with the Contract, the Company may at its sole discretion either reprocess or replace the Goods at its own expense but shall then be under no further liability in connection with such non-delivery, loss, damage or non-compliance.

6.7 If for any reason the Buyer is unable to accept delivery of the Goods at the time when the Goods have been notified as ready for delivery, the Company may at its sole discretion store the Goods at the risk of the Buyer and take all reasonable steps to safeguard and insure them at the cost of the Buyer, provided that the Buyer shall be immediately informed thereof.

6.8 The Company shall have the right to make delivery by instalments of such quantities of the Goods and at such intervals as it may decide. Any defect in any instalment shall not be a ground for cancellation of the remainder of the instalments and the Buyer shall be bound to accept further deliveries thereof.

7. RETURNS AND CANCELLATIONS

7.1 Subject to Clause 6.4 above, Goods supplied pursuant to the Contract cannot be returned without the Company's prior written authorisation.

Duly authorised returns:

7.1.1 shall be sent to the Company's premises at the Buyer's expense;

7.1.2 may be subject to a handling charge of £10 or 20% of the value of the Goods, whichever amount is the greater; and

7.1.3 must be in the same condition as originally supplied to the Buyer.

7.2 The Buyer may not cancel an order of the Goods including but without limitation, any Goods that involve special requirements of the Buyer once the order has been inputted onto the Company's ordering system, without the prior written consent of the Company.